Terms and Conditions

 
Prices:
Our prices are valid from Mai 2014, including all taxes. In addtion shipping charges will accrue.
All pricing changes and other amendments are reserved to us.
If nothing further is mentioned, the prices are by piece.
For export there will be no deduction for VAT.
 
Delivery:
The delivery of our goods will be done as soon as possible upon receipt of order. Please note that longer waiting periods may occur.
In order to protect trees, we will try to reuse recycled packing material whenever possible. For the countries we do send, please check the list bellow.
 
Complaints and Returns:
We only accept returns after consulting us by phone.
Complaints must be made within 8 days of receipt of the instruments; we cannot accept deliveries that have not been prepaid.
All our instruments are handmade, have been manufactured to the highest quality standards in the respective locations and were chosen with great care. Therefore, slight deviations in colour and shape of the instruments from the items pictured here are normal and do not pose a quality infringment or reason to return.
 
Terms of payment:
Following methods of payment are possible:
prepayment (bank transfer, Paypal or Credit card) and cash on delivery (only for Switzerland and Liechtenstein) . For cash on delivery extra charges will accrue.
Placing their order, the customer expressly accepts these Terms and Conditions.
Any dispute arising hereunder shall be settled before a competent court in Aarau.
 
Bank Details:
Bank: Aargauische Kantonalbank, 5001 Aarau
Bank code: 50-6-9
Account number: 03. 5340. 42XX X
IBAN: CH24 0076 1503 5340 42XX X
BIC/Swift: KBAGCH22
Account holder: Dunum
Grabenstrasse 10
4805 Brittnau
Switzerland
 
 
List of countries we send our Instruments:
Inland: Europe: Worldwide
0-2 kg  9.-
2-5 kg 11.-
5-10kg 12.-
10 - 20 kg 18.-
20 - 30 kg 25.-
0-2 kg 46.-
2-5 kg 57.-
5-10 kg 68.-
10 - 15 kg 84.-
15 - 30 kg 90.-
0-2 kg  73.-
2-5 kg 111.-
5 - 10 kg 167.-
10 - 15 kg 230.-
15 - 20 kg 306.-
Schweiz
Lichtenstein

Belgique / België (Belgium)
Ceská republika (Czech Republic)
Danmark (Denmark)
Deutschland (Germany)
Eesti (Estonia)
España (Spain)
France
Ireland
Italia (Italy)
Latvija (Latvia)
Lietuva (Lithuania)
Luxembourg
Magyarország (Hungary)
Nederland (Netherlands)
Norge (Norway)
Österreich (Austria)
Polska (Poland)
Portugal
Rumänien
Slovenija (Slovenia)
Slovenská republika (Slovakia)
Suomi (Finland)
Sverige (Sweden)
United Kingdom

Argentina
Australia
Brasil (Brazil)
Canada
Chile
Cyprus
India
Malta
México (Mexico)
Malaysia
Marokko
Polska (Poland))
South Africa
Türkiye (Turkey)
Tunesien
Ukraine
United Kingdom
United States
Japan
Korea, Republic of
Israel
Russian Federation
Greece